5 Star Guarantee
On-Time Promise We know your time is very valuable and we want to do our best to provide excellent service in a timely manner. Weather permitting, we will make every effort to be on time. Our plumbing dispatchers and technicians make it their top priority to ensure you receive service within your 2-hour scheduled time block. If there is a chance the technician is running behind, we will let you know and will do our best to accommodate your request.
Same Day Plumbing Service We provide same-day service if you’ve got a plumbing emergency, like no hot water, plugged sewer or drain, or you’ve got flooding in your home or business. We put emergencies at the front of the schedule and will make every effort to balance and coordinate our emergency schedule with those waiting on a scheduled appointment.
Finest Products Sarkinen Plumbing is an active member of Nexstar, a association comprising the leading service companies in the U.S. Because of our affiliation and the high service standards we maintain, we have access to the best products, latest technology and the best business practices and training in the industry. That means you’re getting the best of everything with every call. We call it our Five Star Service. You can call it value.
Service Focus Our focus is on service and repair. We do have crews that handle commercial, construction and remodel work. So feel free to call us if you have that kind of need. However, we’ve built a team that does just one thing, serve you. We focus on repair services and replacing equipment that breaks down rather than spreading ourselves too thin. That way you always have a plumbing technician available when you need one. This commitment of time and resources means that when you have a problem, a repair specialist will be available to fix it.
Service Safety We know that when you invite us into your home it’s a sign of trust. We don’t take that lightly. That’s why before we certify that our employees are ready to meet customers, on the phone or in the home, they’ve passed a battery of training and testing, including thorough drug and background checks. The bottom line is that the only people we hire are those that our owners and managers feel comfortable having in their own homes with their wives and children present.
Select Plumbing Service Team Our plumbing technicians are highly skilled and technically qualified individuals who go through rigorous, on-going training. Besides that, they’re nice people who will be respectful to you and your property. They’re professional. They’re polite. And they’re a pleasure to have in your home. What’s more, our team uses shoe covers, they roll out a red carpet to protect your floors and their tools never touch a floor or countertop. And, when the job’s done, they clean up after themselves and leave their work areas cleaner than when they arrived.
On-Going Training and Technical Support Sarkinen Plumbing, Inc. is committed to building and maintaining the technical excellence of the services we provide. That’s why we require all our technicians to attend regular (weekly) training sessions. They continue to go over the basics and learn the latest in plumbing service and repair technology. When one of our technicians comes to your door, he’s fully prepared. Your project will never be his first, because he’s already proved himself back at the shop, before he’s dispatched to your home. He’s earned his Five Star with us before he earns them with you!
Besides our technicians who actually provide the service and repair, Sarkinen has highly competent and experienced field supervisors who, although you may never see them, are a valuable resource to our technicians. So, should a second opinion ever be required about a technical question, our technicians have highly qualified expertise to bring to each call. Also, additional backup is available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help.
Combine all of this with our fully-stocked service vehicles, our cutting edge communication technology, our professional service people and the rigorous employment screening, you can understand why we call the person who we deliver to your door a 5 Star professional.
Payment Options For Every Budget Sarkinen Plumbing, Inc. is proud to offer several payment options, designed to fit your interests and budget. We gladly accept.
- Cash/Personal Checks
- Credit/Debit Card
- Financing Available
One More Thing… Knowing where we stumble helps us uncover opportunities to serve you better in the future. Let us know if we ever let you down in any way. The difference, we believe, lies in our commitment to resolve issues and create happy customers who refer us to their friends. So, please talk to us. It’s the only way we can ensure your satisfaction. That’s what matters most.